(510) 632-1522 [email protected]Serving the San Francisco East Bay

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Shipping & Returns

Shipping

At this time, we offer two methods to receive your order:

In-Store Pickup

Simply show a copy of your order receipt to one of our cashiers when you arrive (we are open 9am-5pm everyday, except when posted otherwise for certain holidays).  Both a digital copy on your phone or a printout are acceptable.

We will bring your order to you and even help you load it into your car, if you like.

Local Delivery

If you opted to pay to have your order delivered (and your address was eligible for delivery), a staff member will contact you within 24 hours to schedule the delivery.  Currently, we only offer local delivery for certain zip codes in the San Francisco East Bay Area that are approximately within a 20 mile radius from our nursery.  If you reside outside one of those zip codes, then In-Store Pickup will be your only option.

Returns

We are happy and eager to share our expertise with you to maximize your success with our plants. Please inquire with our staff for appropriate information and additional plant care guidelines. After plants leave our nursery there is no warranty or guarantee implied. 

Once plants leave our care, we cannot control conditions. Therefore, Evergreen cannot be responsible for any damage or loss caused by insects, diseases, animals, weather conditions, neglect, changing garden conditions, improper care or improper watering. 

HOUSEPLANTS / HANGING BASKETS: 

PERENNIALS: 1 Gallon or larger ONLY: 

 TREES / SHRUBS / ROSES/ VINES: 

NON PLANT MERCHANDISE / POTTERY/PLANT PRODUCTS:  

ANNUALS / PERENNIALS / VEGETABLES: 4-inch & 6-packs 

SALE / CLEARANCE / DISCOUNTED / BULK ITEMS: 

ALL RETURNS OR EXCHANGES REQUIRE THE ORIGINAL RECEIPT